Return & Refund Policy
Our office close from 13th Dec 2022 (Tuesday) ~ 16th Dec 2022 (Friday) for company trip. Office Resume on 19th Dec 2022 (Monday). You might reach us at WhatsApp : +6012-6241478. We will reply as soon as possible.
Return & Refund Policy

All goods sold are non-exchangeable, non-returnable and non-refundable.

 

All goods sold are non-refundable except:

  1. Failed Delivery

Proceed for refund including shipping fee paid during the purchase if all of the products from same order are being refunded. If only a few of products from the same order needs be refunded, then the shipping fee paid during buyer purchase will not be refunded.

 

All goods sold are non-exchangeable and non-returnable except:

  1. For wrong delivery by Red Zone Solution.
  2. For damaged goods during delivery.

You can request for return/exchange within 7 calendar days upon receipt the products. If 7 days have gone, unfortunately we can’t offer you a return or exchange. Return and exchange request cannot be made in following cases: 

  • When request due to change of mind is made after 7 calendar days upon receipt the products
  • Any item not in its original packing and label
  • When sealed package is opened or packaging materials are lost
  • Has been used
  • Damaged for reasons not due to our error
  • All Pre-Order, Special Order Item, Product & Parts / Special Customize Item ( Label sticker, paper roll, tag & ID Card)  

 

You are required providing order number, invoice details and photos in order to qualify for the possibility of an exchange.

 

We are sincerely apologies if we have delivered the wrong item not as per your order confirmation and please contact us at redzonesolution@gmail.com or call +603 6259 4410 within 24 hours of goods receipt.